Workforce development leaders and experts discuss and provide commentary on some of the most interesting topics in training, team building, lean enterprise, assessment, job search, and talent acquisition and development. http://www.stlcc.edu/podcasts/business-training/ en-us 2011 St. Louis Community College http://blogs.law.harvard.edu/tech/rss Fri, 21 Jan 2011 12:00:00 -0600 rschumacher@stlcc.edu (Richard Schumacher) Fri, 21 Jan 2011 12:00:00 -0600 rschumacher@stlcc.edu (Richard Schumacher) Information you can use today in your business and employment. Workforce development leaders and experts discuss and provide commentary on some of the most interesting topics in training, team building, lean enterprise, assessment and talent acquisition and development. To view all of our archived podcasts please go to http://www.stlcc.edu/podcasts/business-training/ Workforce & Community Development business,workforce,training,team,lean,enterprise,employment,St,Louis,Missouri,consulting,jobs http://www.stlcc.edu/podcasts/art/small/ProDev_Podcast.jpg http://www.stlcc.edu/podcasts/business-training/ Workforce development leaders and experts discuss and provide commentary on some of the most interesting topics in training, team building, lean enterprise, job search, assessment and talent acquisition and development. 144 144 2011 St. Louis Community Collegebusiness,workforce,training,team,lean,enterprise,employment,St,Louis,Missouri,consulting,jobsBusinessEducation/TrainingGovernment & Organizations/Regionalwcd-podcasts@stlcc.eduWorkforce & Community DevelopmentnoSTLCC-CBIL-ProDevhttp://feedburner.google.comSubscribe with PodnovaSubscribe with NewsGatorSubscribe with NetvibesSubscribe with PageflakesSubscribe with My Yahoo!Subscribe with ODEOSubscribe with GoogleSubscribe with Live.comSubscribe with Excite MIXSubscribe with Podcast ReadySubscribe with Daily RotationSubscribe with FlurrySubscribe with BloglinesSt. Louis Community College is the leader in developing the skilled work force that powers our community’s economic growth. The Workforce & Community Development division of the College provides a wide array of programs and services designed to prepare individual students, businesses and organizations for success in the workplace and the regional economy. This series of podcasts addresses important workplace topics that will give you a clearer understanding of the information, skills and resources you’ll need to successfully navigate today’s complex business environment. What drove the dehumanization of work that occurred early in the Twentieth Century? Legions of experts developed work processes with little or no regard for individual workers' insights and creativity. The result was "experts know, managers and supervisors tell, and workers do." The early twentieth century mass production operations based on this approach worked, but were also self-limiting as they created dehumanized workplaces, filled with workers who took little pride in craftsmanship. Lean thinking and Lean work processes can transform "mass production" workplaces into environments where employees take high degrees of pride in the work they do. They are also workplaces with high degrees of employee engagement. When this happens, the payback to the company is significant. Companies with the highest percentage of engaged employees increased operating income 19% and earnings per share 28%, year-to-year. During the same time frame, companies with less engaged employees experienced declines of 33% year-to-year and 11% in earnings. Here are six steps that a company can take to drive engagement and increase productivity and profitability.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/hYspk_SrIQg" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/hYspk_SrIQg/Lean-Drives-Engagement-Retail-Sales.html Podcasts Fri, 21 Jan 2011 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Lean-Drives-Engagement-Retail-Sales.html Numerous studies of buyer behavior have shown conclusively that there is a very strong correlation between employee engagement and customer engagement. Here are six steps that a company can take to drive engagement and increase productivity and profitability. What drove the dehumanization of work that occurred early in the Twentieth Century? Legions of experts developed work processes with little or no regard for individual workers' insights and creativity. The result was "experts know, managers and supervisors tell, and workers do." The early twentieth century mass production operations based on this approach worked, but were also self-limiting as they created dehumanized workplaces, filled with workers who took little pride in craftsmanship. Lean thinking and Lean work processes can transform "mass production" workplaces into environments where employees take high degrees of pride in the work they do. They are also workplaces with high degrees of employee engagement. When this happens, the payback to the company is significant. Companies with the highest percentage of engaged employees increased operating income 19% and earnings per share 28%, year-to-year. During the same time frame, companies with less engaged employees experienced declines of 33% year-to-year and 11% in earnings. Here are six steps that a company can take to drive engagement and increase productivity and profitability. George Friesen 13:09 customer service, retail sales, engagement, Lean, Frederick Taylor, Taiichi Ohno, Toyota Production System, Henry Ford,profitability wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Lean-Drives-Engagement-Retail-Sales.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20110124-Lean-Drives-Engagement-Retail-Sales.mp3 Success in the retail marketplace is directly dependent upon the degree to which employees are engaged in the work they do. The degree to which they are engaged in this work is, in turn, dependent upon the degree to which they have experienced the transcendent joy of engaging in near-perfect encounters with customers. The degree to which they experience these types of encounters can be shaped and supported by managers and supervisors who practice genchi gembutsu - being where the action is - and, as result, are able to provide well-targeted, highly effective support for the work of front line employees, practicing what Lean calls "servant leadership."<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/i67zOtYaRss" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/i67zOtYaRss/Lean-Retailing-Sales-Floor.html Podcasts Fri, 14 Jan 2011 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Lean-Retailing-Sales-Floor.html Success in the retail marketplace is directly dependent upon the degree to which employees are engaged in the work they do. The degree to which they are engaged in this work is, in turn, dependent upon the degree to which they have experienced the transcendent joy of engaging in near-perfect encounters with customers. The degree to which they experience these types of encounters can be shaped and supported by managers and supervisors who provide well-targeted, highly effective support for the work of front line employees. Success in the retail marketplace is directly dependent upon the degree to which employees are engaged in the work they do. The degree to which they are engaged in this work is, in turn, dependent upon the degree to which they have experienced the transcendent joy of engaging in near-perfect encounters with customers. The degree to which they experience these types of encounters can be shaped and supported by managers and supervisors who practice genchi gembutsu - being where the action is - and, as result, are able to provide well-targeted, highly effective support for the work of front line employees, practicing what Lean calls "servant leadership." George Friesen 14:37 retail sales, lean, profitability, ROI, employee engagement, customer service, great buying experiences, Taiichi Ohno, Toyota Production System, Sean Kelley, Herbert Dreyfus wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Lean-Retailing-Sales-Floor.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20110117-Lean-Retailing-Sales-Floor.mp3 Success in the retail marketplace depends, more than anything else, on the quality of interactions that take place on the floor between sales associates and customers. Lean thinking and Lean work processes can dramatically improve the quality of these interactions. This podcast provides examples of sales associate interactions with customers that build sales as well as example of interactions that kill sales. The sometimes very subtle differences between sales-building and sales-killing behaviors are noted. Two of the core beliefs that drive Lean thinking, as described by Henry Ford, are discussed in regard to their special relevance to retail sales. Finally, this podcast introduces two Lean performance improvement processes that will be addressed in detail in the next Lean podcast in this series on the relationship between Lean thinking and retail sales. Applying Lean techniques will transform the behavior of retail store employees and, as a result of this process, provide customers with indelible impressions, the kind of impressions that build sales and drive customer loyalty.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/EKNOFg8eUP0" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/EKNOFg8eUP0/Total-Focus-on-the-Customer.html Podcasts Fri, 7 Jan 2011 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Total-Focus-on-the-Customer.html Success in the retail marketplace depends on the quality of interactions that take place on the floor between sales associates and customers. We'll present examples of sales associate interactions and behaviors with customers that build sales as well as kill sales. Lean thinking and Lean work processes can dramatically improve the quality of these interactions. Success in the retail marketplace depends, more than anything else, on the quality of interactions that take place on the floor between sales associates and customers. Lean thinking and Lean work processes can dramatically improve the quality of these interactions. This podcast provides examples of sales associate interactions with customers that build sales as well as example of interactions that kill sales. The sometimes very subtle differences between sales-building and sales-killing behaviors are noted. Two of the core beliefs that drive Lean thinking, as described by Henry Ford, are discussed in regard to their special relevance to retail sales. Finally, this podcast introduces two Lean performance improvement processes that will be addressed in detail in the next Lean podcast in this series on the relationship between Lean thinking and retail sales. Applying Lean techniques will transform the behavior of retail store employees and, as a result of this process, provide customers with indelible impressions, the kind of impressions that build sales and drive customer loyalty. George Friesen 17:11 customer service, employee engagement, Lean, great buying experiences, retail sales, Henry Ford, Taiichi Ohno, Toyota wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Total-Focus-on-the-Customer.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20110110-Lean-Retailing-Total-Focus.mp3 Every day, hour after hour, in retail stores across the nation, sales are lost because sales associates engage in behaviors that kill sales. And most of these behaviors are engaged in simply because employees are not aware of their impact or, alternatively, feel so disconnected from their place of employment that they don't care if sales are won or lost. Lean thinking and Lean work processes can transform these employees into champions of indelible impressions; the kind of impressions that customers never forget; the kind of impressions that bring these customers back, over and over again, to a place where spending their hard earned money is really a pleasure. This podcast describes a program that drove exceptional customer service because it increased the degree to which tens of thousands of employees focused on really meeting the needs of customers. And when that happened, it drove increased sales. We have training and consulting resources that can dramatically increase the degree to which your retail sales associates really focus in very positive ways on the needs of your customers and, in the process, build sales.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/lfhXBk56jTw" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/lfhXBk56jTw/Lean-Drives-Retail-Sales.html Podcasts Mon, 20 Dec 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Lean-Drives-Retail-Sales.html Lean thinking and Lean work processes drive high levels of employee engagement and, therefore, are exceptionally powerful tools to use to drive high levels of customer service. They do this by greatly increasing the degree to which employees focus, in very positive ways, on the needs of your customers. And when this happens, you've got very satisfied customers and increased sales. Every day, hour after hour, in retail stores across the nation, sales are lost because sales associates engage in behaviors that kill sales. And most of these behaviors are engaged in simply because employees are not aware of their impact or, alternatively, feel so disconnected from their place of employment that they don't care if sales are won or lost. Lean thinking and Lean work processes can transform these employees into champions of indelible impressions; the kind of impressions that customers never forget; the kind of impressions that bring these customers back, over and over again, to a place where spending their hard earned money is really a pleasure. This podcast describes a program that drove exceptional customer service because it increased the degree to which tens of thousands of employees focused on really meeting the needs of customers. And when that happened, it drove increased sales. We have training and consulting resources that can dramatically increase the degree to which your retail sales associates really focus in very positive ways on the needs of your customers and, in the process, build sales. George Friesen 15:48 customer service, employee engagement, focus, lean, customer satisfaction, great buying experiences, retail sales wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Lean-Drives-Retail-Sales.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20101220-Lean-Drives-Retail-Sales.mp3 Henry Ford, in many ways the father of Lean manufacturing, states in his 1923 classic, My Life and Work, "It's a reciprocal relationship - the boss is the partner of the worker, the worker is the partner of the boss." If a company that serves the public through retail sales did nothing more than try to ensure that all of its managers and supervisors believed what Ford was saying and also acted upon this belief, they would have gone a long way in the direction of becoming a winner in the retail marketplace. What would separate them from their competitors? It's the prevalence of a very different understanding of the value of frontline employee contributions to the success of a company, epitomized by a comment made recently by a professor of human resources management who said, in commenting on auto workers who were forced to take jobs at McDonald's, "You have to be realistic and understand that you're not offering special skills to McDonald's. Your job flipping burgers is not critical to their success." Of course, this statement is nonsense but, that aside, it's also commonplace. So, if your company operates on the basis of a belief system much closer to Henry Ford's than to this professor, it won't take a lot of extra fine-tuning to really differentiate yourself from your competitors. Lean thinking and Lean work processes can spark a sustainable and continuing improvement in the quality of your employees' encounters with customers. In doing this, they will markedly improve your productivity and profitability.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/YdyKTsO8cnI" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/YdyKTsO8cnI/Indelible-Impressions-That-Wow-Customers.html Podcasts Tue, 14 Dec 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Indelible-Impressions-That-Wow-Customers.html Lean thinking drives the delivery of indelible impressions; the kind of impressions that really "Wow" customers. It does this by creating a workforce made up of individuals who are continually focused on the work they're doing. This translates into their being completely focused on meeting customers' needs. And when this happens, you've got a winner in the retail marketplace. Henry Ford, in many ways the father of Lean manufacturing, states in his 1923 classic, My Life and Work, "It's a reciprocal relationship - the boss is the partner of the worker, the worker is the partner of the boss." If a company that serves the public through retail sales did nothing more than try to ensure that all of its managers and supervisors believed what Ford was saying and also acted upon this belief, they would have gone a long way in the direction of becoming a winner in the retail marketplace. What would separate them from their competitors? It's the prevalence of a very different understanding of the value of frontline employee contributions to the success of a company, epitomized by a comment made recently by a professor of human resources management who said, in commenting on auto workers who were forced to take jobs at McDonald's, "You have to be realistic and understand that you're not offering special skills to McDonald's. Your job flipping burgers is not critical to their success." Of course, this statement is nonsense but, that aside, it's also commonplace. So, if your company operates on the basis of a belief system much closer to Henry Ford's than to this professor, it won't take a lot of extra fine-tuning to really differentiate yourself from your competitors. Lean thinking and Lean work processes can spark a sustainable and continuing improvement in the quality of your employees' encounters with customers. In doing this, they will markedly improve your productivity and profitability. George Friesen 14:17 lean thinking, lean work processes, Henry Ford, customer service, loyalty, employee engagement, satisfaction, great buying experiences wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Indelible-Impressions-That-Wow-Customers.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20101213-Indelible-Impressions-That-Wow-Customers.mp3 More than anything else, the quality of customer service depends upon the degree to which employees are really engaged in their work. When customers encounter fully engaged employees, especially in the retail sector, the experiences they have are best characterized as being "indelible." These "indelible" impressions create extremely positive and powerful memories that stick with us as consumers and shape our future buying habits. Lean thinking drives high levels of employee engagement. What are typical levels of employee engagement? Very low. For example, a TowersPerrin study conducted in 2009 showed that only 21% of employees were fully engaged in their work and, further, that fully 38% were partially to fully disengaged. The cost of disengagement is very high. And in today's hyper-competitive economy no company can possibly prosper, or even survive, without high levels of employee engagement. As many employees as possible need to be fully "on the job." Lean thinking drives high levels of employee engagement and, as a result, high levels of customer satisfaction.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/3xok5TeVFXo" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/3xok5TeVFXo/Lean-Thinking-and-Customer-Service.html Podcasts Mon, 6 Dec 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Lean-Thinking-and-Customer-Service.html Learn how companies, especially those in the retail sector, can use the power of Lean thinking to create a workforce that is continually leaving customers with the kind of positive, indelible impressions that build sales and profitability. More than anything else, the quality of customer service depends upon the degree to which employees are really engaged in their work. When customers encounter fully engaged employees, especially in the retail sector, the experiences they have are best characterized as being "indelible." These "indelible" impressions create extremely positive and powerful memories that stick with us as consumers and shape our future buying habits. Lean thinking drives high levels of employee engagement. What are typical levels of employee engagement? Very low. For example, a TowersPerrin study conducted in 2009 showed that only 21% of employees were fully engaged in their work and, further, that fully 38% were partially to fully disengaged. The cost of disengagement is very high. And in today's hyper-competitive economy no company can possibly prosper, or even survive, without high levels of employee engagement. As many employees as possible need to be fully "on the job." Lean thinking drives high levels of employee engagement and, as a result, high levels of customer satisfaction. George Friesen 12:45 customer service, employee engagement, focus, Lean, customer satisfaction, great buying experiences wcd-podcasts@stlcc.edu (Workforce & Community Development)nohttp://www.stlcc.edu/Podcasts/business-training/Lean-Thinking-and-Customer-Service.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20101206-Lean-Thinking-and-Customer-Service.mp3 This podcast covers three different types of interviews - panel, serial, and telephone - and some general etiquette for interview situations.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/7T8222E09mE" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/7T8222E09mE/More-Job-Interview-Tips.html Podcasts Mon, 22 Nov 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/More-Job-Interview-Tips.html no This podcast covers three different types of interviews - panel, serial, and telephone - and some general etiquette for interview situations. This podcast covers three different types of interviews - panel, serial, and telephone - and some general etiquette for interview situations. Barry Schapiro 12:48 interview, screening, serial, panel, telephone, inappropriate questions, food, posture, seating, job search, employment wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/More-Job-Interview-Tips.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20101122-More-Job-Interview-Tips.mp3 You need to be prepared to meet people singly and in groups at any time, so working a room is an important networking skill that you will carry into the rest of your career. It will help you to feel more comfortable in any unstructured social situation, so the benefits go beyond just business relationships.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/QYVGpV33YWw" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/QYVGpV33YWw/Informal-Networking.html Podcasts Sat, 13 Nov 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Informal-Networking.html no Learning to work a room will help you to feel more comfortable in any unstructured social situation, so the benefits go beyond just business relationships. You need to be prepared to meet people singly and in groups at any time, so working a room is an important networking skill that you will carry into the rest of your career. It will help you to feel more comfortable in any unstructured social situation, so the benefits go beyond just business relationships. Barry Schapiro 14:03 networking, small talk, charm, chutzpah, people, RoAne, social, conversation wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Informal-Networking.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20101115-Informal-Networking.mp3 Stress affects us physically and psychologically, and is generally a result of changes we experience in our lives. We can't control everything in our environment, but we can control how we respond to those experiences. Learning how to manage our paradigms and assumptions, taking care of ourselves physically, practicing one or more stress relieving techniques, and developing a personal support system with people we love and trust can all help with making sure that stress doesn't bring us down.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/iWCYe4XzqvY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/iWCYe4XzqvY/Managing-Stress-Cope-With-Change.html Podcasts Fri, 5 Nov 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Managing-Stress-Cope-With-Change.html no Learning how to cope with the physical and psychological effects of change to manage stress. Stress affects us physically and psychologically, and is generally a result of changes we experience in our lives. We can't control everything in our environment, but we can control how we respond to those experiences. Learning how to manage our paradigms and assumptions, taking care of ourselves physically, practicing one or more stress relieving techniques, and developing a personal support system with people we love and trust can all help with making sure that stress doesn't bring us down. Barry Schapiro 17:07 stress, paradigm, assumptions, change, response, relief, support, physical, psychological, coping wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Managing-Stress-Cope-With-Change.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20101108-Managing-Stress-Cope-With-Change.mp3 The fact is there are many roads to success, but underlying them all is that successful people share certain beliefs about themselves, their colleagues, and their customers.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/cmDPcKMsGPo" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/cmDPcKMsGPo/Business-and-Career-Success.html Podcasts Fri, 29 Oct 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Business-and-Career-Success.html no The fact is there are many roads to success, but underlying them all is that successful people share certain beliefs about themselves, their colleagues, and their customers. The fact is there are many roads to success, but underlying them all is that successful people share certain beliefs about themselves, their colleagues, and their customers. Barry Schapiro 6:29 career, customers, quality, teamwork, improvement, trust, responsible, involvement, respect, differences, success wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Business-and-Career-Success.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20101101-Business-and-Career-Success.mp3 Generalizing about generations, as with most other generalizations, enables us to get an overall handle on what to expect from a group of people. We still need to guard against taking a handy generalization as a rigid stereotype. Regardless of when someone was born, we need to learn who that individual is as a person before we start attributing motives, values, and preferences to that person. Treating people as distinct individuals may take some time and effort, but the risks and consequences of stereotyping people on the basis of their birth years are as serious as racial, gender, and ethnic stereotypes.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/YiSDrNtxGik" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/YiSDrNtxGik/Generational-Diversity-Experience-Culture.html Podcasts Fri, 22 Oct 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Generational-Diversity-Experience-Culture.html no Regardless of the generation into which someone was born, we need to learn who that individual is as a person before we start attributing motives, values, and preferences to that person. It's important to take the time and effort to always treat people as distinct individuals. Generalizing about generations, as with most other generalizations, enables us to get an overall handle on what to expect from a group of people. We still need to guard against taking a handy generalization as a rigid stereotype. Regardless of when someone was born, we need to learn who that individual is as a person before we start attributing motives, values, and preferences to that person. Treating people as distinct individuals may take some time and effort, but the risks and consequences of stereotyping people on the basis of their birth years are as serious as racial, gender, and ethnic stereotypes. Barry Schapiro 11:40 generations, stereotypes, Millennials, Boomers, X-Generation, Traditionalists, Gen-2020, culture, workforce wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Generational-Diversity-Experience-Culture.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20101025-Generational-Diversity-Experience-Culture.mp3 With the recession coming to an end, and business beginning an uptick, many organizations will find themselves at a disadvantage because they haven't kept up with innovative products, services, and delivery systems. Much of their intellectual property will have been erased with the layoffs of senior people. And new businesses may easily overtake established organizations who haven't kept up their innovation and employee training.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/TqD_diVSvIU" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/TqD_diVSvIU/Rebound-Strategy.html Podcasts Fri, 15 Oct 2010 12:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Rebound-Strategy.html no With the recession coming to an end, and business beginning an uptick, many organizations will find themselves at a disadvantage because they haven't kept up with innovative products, services, and delivery systems. With the recession coming to an end, and business beginning an uptick, many organizations will find themselves at a disadvantage because they haven't kept up with innovative products, services, and delivery systems. Much of their intellectual property will have been erased with the layoffs of senior people. And new businesses may easily overtake established organizations who haven't kept up their innovation and employee training. Barry Schapiro 8:48 recession, rebound, innovation, training, entrepreneurs, leadership, Harari, strategy, value wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Rebound-Strategy.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20101018-Rebound-Strategy.mp3 A discussion about a report on the state of the workforce in the St. Louis and what it means for employment in the region. Don Marsh's guests include Julie Gibson, Director, Missouri Division of Workforce Development; Rod Nunn, Vice-Chancellor of Workforce and Community Development, St. Louis Community College; Gary Stocker, Learning Partnerships Manager, BJC Healthcare; and Kimberly Reedus, Talent Acquisition Manager, Barnes Jewish Hospital. The discussion was on Aug. 23, 2010 on St. Louis Public Radio 90.7 KWMU.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/BmzKfkCZmSI" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/BmzKfkCZmSI/State-of-the-St-Louis-Workforce-KWMU.html Podcasts Fri, 10 Sep 2010 15:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/State-of-the-St-Louis-Workforce-KWMU.html no A discussion about the 2010 State of the St. Louis Workforce report and what it means for employment in the region. A discussion about a report on the state of the workforce in the St. Louis and what it means for employment in the region. Don Marsh's guests include Julie Gibson, Director, Missouri Division of Workforce Development; Rod Nunn, Vice-Chancellor of Workforce and Community Development, St. Louis Community College; Gary Stocker, Learning Partnerships Manager, BJC Healthcare; and Kimberly Reedus, Talent Acquisition Manager, Barnes Jewish Hospital. The discussion was on Aug. 23, 2010 on St. Louis Public Radio 90.7 KWMU. Don Marsh with Julie Gibson, Rod Nunn, Gary Stocker and Kimberly Reedus on KWMU Radio 50:09 workforce, jobs, employment, training, retraining, economy, recession, recovery wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/State-of-the-St-Louis-Workforce-KWMU.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev04-20100823-KWMU-St-Louis-on-the-Air.mp3 Rod Nunn, the Vice-Chancellor of Workforce & Community Development at St. Louis Community College, was interviewed concerning the 2010 State of the St. Louis Workforce Report (available at http://stlworkforce.org) and the valuable research and critical assessment of the current state of the metropolitan area's economic status provided by the report, including the local business climate, labor market conditions, trends and occupation and skill demand. The interview was on Aug. 16, 2010 with John Hancock & Michael Kelley on KMOX Radio, 1120 AM.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/Wg9ITCjN_FY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/Wg9ITCjN_FY/State-of-the-St-Louis-Workforce.html Podcasts Thu, 19 Aug 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/State-of-the-St-Louis-Workforce.html no Rod Nunn, Vice-Chancellor of Workforce & Community Development at St. Louis Community College, was interviewed on the 2010 State of the St. Louis Workforce Report on Aug. 16, 2010 by John Hancock & Michael Kelley on KMOX Radio, 1120 AM. Rod Nunn, the Vice-Chancellor of Workforce & Community Development at St. Louis Community College, was interviewed concerning the 2010 State of the St. Louis Workforce Report (available at http://stlworkforce.org) and the valuable research and critical assessment of the current state of the metropolitan area's economic status provided by the report, including the local business climate, labor market conditions, trends and occupation and skill demand. The interview was on Aug. 16, 2010 with John Hancock & Michael Kelley on KMOX Radio, 1120 AM. Ron Nunn with John Hancock & Michael Kelley on KMOX Radio 9:54 workforce, jobs, employment, training, retraining, economy, recession, recovery wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/State-of-the-St-Louis-Workforce.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev04-20100816-State-of-St-Louis-Workforce.mp3 As a service provider, your main task is to pay attention to the customer and their needs. The goal of businesses every day is to create more value for the customer in hopes of getting and holding on to their business. Doing this is simply stated: create more value, get more money. The job of every employee, directly or indirectly, is about serving customers.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/53L6jc4BZLA" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/53L6jc4BZLA/Are-You-Paying-Attention.html Podcasts Fri, 2 Jul 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Are-You-Paying-Attention.html no As a service provider, your main task is to pay attention to the customer and their needs. Customers are not a necessary inconvenience, but vital to your business. As a service provider, your main task is to pay attention to the customer and their needs. The goal of businesses every day is to create more value for the customer in hopes of getting and holding on to their business. Doing this is simply stated: create more value, get more money. The job of every employee, directly or indirectly, is about serving customers. Karin Fowler 6:53 customer service, value, training, workforce, profits, continuous improvement, showtime wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Are-You-Paying-Attention.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev05-20100704-Are-You-Paying-Attention.mp3 The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where every effort is made to build self-esteem and self-worth. Cultivate the inner relationship with your employees.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/Gg26OgNrrag" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/Gg26OgNrrag/Value-of-Your-Employees.html Podcasts Fri, 25 Jun 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Value-of-Your-Employees.html no When we have happy employees, we naturally have happy customers. Valued and happy employees are more productive, creative, and healthier. The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where every effort is made to build self-esteem and self-worth. Cultivate the inner relationship with your employees. Karin Fowler 6:16 customer service, culture, training, workforce, self-esteem, bottom-line results wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Value-of-Your-Employees.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev05-20100628-Employee-Value.mp3 In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time for them.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/c-hqezoYaMc" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/c-hqezoYaMc/Love-Your-Customers.html Podcasts Fri, 18 Jun 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Love-Your-Customers.html no In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time for them. Karin Fowler 6:20 customer service, greeting, attitude, attentive, behavior, training, frontline, quality experience wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Love-Your-Customers.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev05-20100621-Love-Your-Customers.mp3 It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/AukInmZqpmo" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/AukInmZqpmo/Go-Ahead-Make-My-Day.html Podcasts Mon, 24 May 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Go-Ahead-Make-My-Day.html no It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you. Karin Fowler 6:03 customer service, golden rule, satisfaction, training, frontline, quality experience wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Go-Ahead-Make-My-Day.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev05-20100524-Go-Ahead-Make-My-Day.mp3 Rod Nunn, Vice-Chancellor for Workforce and Community Development, shares his view on what to expect about the post-recession economy, workforce trends that will significantly impact the St. Louis area, and the need to use retraining investments to address skills gaps.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/aoPWtxz8tDQ" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/aoPWtxz8tDQ/Workforce-Perspective-on-the-Recession.html Podcasts Fri, 16 Apr 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Workforce-Perspective-on-the-Recession.html no Rod Nunn shares his view on what to expect about the post-recession economy, workforce trends that will significantly impact the St. Louis area, and the need to use retraining investments to address skills gaps. Rod Nunn, Vice-Chancellor for Workforce and Community Development, shares his view on what to expect about the post-recession economy, workforce trends that will significantly impact the St. Louis area, and the need to use retraining investments to address skills gaps. Rod Nunn 7:34 recession, economy, recovery, retraining, labor, workers, retirement, jobs, employers wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Workforce-Perspective-on-the-Recession.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev04-20100419-Workforce-Perspective-on-the-Recession.mp3 Health care is in a state of crisis in the United States. Costs are skyrocketing, quality needs to be improved, and access needs to be extended to more of our fellow citizens. The beliefs and practices of Lean manufacturing are being used to meet these challenges. For example, one major university affiliated hospital reported a 37% reduction in the mortality rate in its emergency room following the application of 5S, one of the tools of Lean manufacturing. This podcast describes the ways in which Lean thinking and Lean work processes are being used to transform the quality and efficiency of service delivery in medical facilities around the world.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/RhonNWy09pM" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/RhonNWy09pM/Lean-and-the-Health-Care-Crisis.html Podcasts Fri, 09 Apr 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Lean-and-the-Health-Care-Crisis.html no This podcast provides an overview of the challenges facing health care institutions, the benefits health care has derived from the application of Lean processes, and the resources available through St. Louis Community College that can be used to support a transition to Lean. Health care is in a state of crisis in the United States. Costs are skyrocketing, quality needs to be improved, and access needs to be extended to more of our fellow citizens. The beliefs and practices of Lean manufacturing are being used to meet these challenges. For example, one major university affiliated hospital reported a 37% reduction in the mortality rate in its emergency room following the application of 5S, one of the tools of Lean manufacturing. This podcast describes the ways in which Lean thinking and Lean work processes are being used to transform the quality and efficiency of service delivery in medical facilities around the world. George Friesen 13:00 lean manufacturing, work processes, healthcare costs, hospitals, 5S, Value Stream Mapping wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Lean-and-the-Health-Care-Crisis.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100412-Lean-and-the-Healthcare-Crisis.mp3 Today's worker encounters a longer workday and more on-the-job stress than ever before. In this podcast learn to identify and cope with common workplace stressors.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/-aYfgCpiBeg" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/-aYfgCpiBeg/Future-Aint-What-It-Used-to-Be.html Podcasts Thu, 01 Apr 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Future-Aint-What-It-Used-to-Be.html no Today's worker encounters a longer workday and more on-the-job stress than ever before. Learn to identify and cope with common workplace stressors. Today's worker encounters a longer workday and more on-the-job stress than ever before. In this podcast learn to identify and cope with common workplace stressors. Barry Schapiro 10:21 stress, future, safety, overtime, EAP, technology, work week, give-backs, relocation, job security wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Future-Aint-What-It-Used-to-Be.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100405-The-Future.mp3 Helps listeners recognize (and deal with) the symptoms of depression and lowered self esteem that can result from a prolonged job search.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/GdElqhDolRM" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/GdElqhDolRM/Red-Flags-in-Your-Job-Search.html Podcasts Fri, 26 Mar 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Red-Flags-in-Your-Job-Search.html no Helps listeners recognize (and deal with) the symptoms of depression and lowered self esteem that can result from a prolonged job search. Helps listeners recognize (and deal with) the symptoms of depression and lowered self esteem that can result from a prolonged job search. Barry Schapiro 6:27 job search, depression, esteem, feelings, burnout, anger, thoughts, symptoms, helplessness, power wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Red-Flags-in-Your-Job-Search.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100329-Red-Flags-in-Your-Job-Search.mp3 This insightful discussion helps job hunters prepare for the all-important interview. In addition to general tips and trends, listeners will learn about the increasingly common behavioral interview techniques and how to best respond to behavioral interview questions.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/4K7bKvvgrfU" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/4K7bKvvgrfU/Successful-Job-Interviews.html Podcasts Mon, 22 Mar 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Successful-Job-Interviews.html no Explores various ways to prepare for and respond to common interview scenarios, including the current trend toward behavioral interview questions. This insightful discussion helps job hunters prepare for the all-important interview. In addition to general tips and trends, listeners will learn about the increasingly common behavioral interview techniques and how to best respond to behavioral interview questions. Barry Schapiro 13:37 interview, preparation, behavioral, accomplishments, rapport, questions, meet needs, attire, ontime wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Successful-Job-Interviews.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100322-Seven-Interview-Tips.mp3 Is it really easier to find a job when you already have one? Discover the pros and cons of searching while you're still on the job.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/P_kW-ta0r-w" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/P_kW-ta0r-w/Looking-For-A-Job.html Podcasts Fri, 12 Mar 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Looking-For-A-Job.html no Is it really easier to find a job when you already have one? Discover the pros and cons of searching while you're still on the job. Is it really easier to find a job when you already have one? Discover the pros and cons of searching while you're still on the job. Barry Schapiro 6:03 job search, headhunters, methods, using time, resume, networking, employment wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Looking-For-A-Job.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100315-Looking-For-A-Job.mp3 Both sole breadwinner and dual career families are encouraged to be prepared for the possibility of job loss by developing a family plan for dealing with tough economic times.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/_4Y5AOnLJAw" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/_4Y5AOnLJAw/Preparing-Your-Family-for-Hard-Times.html Podcasts Fri, 5 Mar 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Preparing-Your-Family-for-Hard-Times.html no Every family can put a plan in place for dealing with the unexpected with these important tips for surviving tough economic times. Both sole breadwinner and dual career families are encouraged to be prepared for the possibility of job loss by developing a family plan for dealing with tough economic times. Barry Schapiro 6:59 income, financial plan, family communication, job loss, career planning, Egalitarian marriage wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Preparing-Your-Family-for-Hard-Times.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100308-Preparing-for-Hard-Times.mp3 Those faced with a job loss often feel as if they have also lost the ability to control their own destiny. While those feelings are understandable, this discussion presents a common-sense approach to understanding (and coming to terms with) those things that can - and cannot - be controlled.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/JI3VOUM73CU" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/JI3VOUM73CU/Out-Of-Work-Out-Of-Control.html Podcasts Fri, 26 Feb 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Out-Of-Work-Out-Of-Control.html no Considers how the loss of job security affects one's sense of personal control and helps listeners come to terms with those things you can - and cannot - control. Those faced with a job loss often feel as if they have also lost the ability to control their own destiny. While those feelings are understandable, this discussion presents a common-sense approach to understanding (and coming to terms with) those things that can - and cannot - be controlled. Barry Schapiro 6:53 unemployment, control, support systems, power, technology, feelings, security, volunteer, influence wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Out-Of-Work-Out-Of-Control.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100301-Out-Of-Work.mp3 When you're out of a job, you're not the only one who's under stress. Your family is also stressed, and you need to be sensitive to that. Stress has many symptoms in adults and children, and you need to be aware of them. Good communication is one of the keys to controlling family stress. This podcast provides some tips on how to ease family stress during a job search.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/XAeuM3GIWn4" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/XAeuM3GIWn4/Easing-Family-Stress.html Podcasts Fri, 19 Feb 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Easing-Family-Stress.html no When you're out of a job, you're not the only one who's under stress. Your family is also stressed, and you need to be sensitive to that. Here are some tips on how to ease family stress during a job search. When you're out of a job, you're not the only one who's under stress. Your family is also stressed, and you need to be sensitive to that. Stress has many symptoms in adults and children, and you need to be aware of them. Good communication is one of the keys to controlling family stress. This podcast provides some tips on how to ease family stress during a job search. Barry Schapiro 11:13 stress, unemployment, job search, family, grief, loss, anger, shame, anxiety, support, depression wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Easing-Family-Stress.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev03-20100222-Easing-Family-Stress.mp3 The successful implementation of Lean work processes depends upon the vigorous and visible support of top management, coupled with the knowledgeable and capable support of managers and supervisors. This podcast describes a seven-stage, systematic process for the successful implementation of Lean. The process is based upon the belief that the implementation of Lean depends as much upon Lean thinking as it does upon Lean work processes.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/f_8K-lWwhmQ" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/f_8K-lWwhmQ/Implement-Lean-Work-Processes.html Podcasts Thu, 11 Feb 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Implement-Lean-Work-Processes.html no Details a roadmap to the successful implementation of lean work processes. The successful implementation of Lean work processes depends upon the vigorous and visible support of top management, coupled with the knowledgeable and capable support of managers and supervisors. This podcast describes a seven-stage, systematic process for the successful implementation of Lean. The process is based upon the belief that the implementation of Lean depends as much upon Lean thinking as it does upon Lean work processes. George Friesen 13:00 Kanban, Pull Production, Value Stream Mapping, SMED, engaged employees, Lean manufacturing, 5S wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Implement-Lean-Work-Processes.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100215-Implement-Lean-Work-Processes.mp3 Reviews the primary benefits of adapting lean, especially its impact on employee engagement and the resulting advantages. It is through an unrelenting focus on driving higher levels of employee engagement (the heart of Lean) that Lean work processes (aka The Toyota Production System) become strongly embedded in the culture of the company and, as a result, drive very significant and sustained increases in both productivity and profitability.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/Phl9BwV2CPY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/Phl9BwV2CPY/Make-My-Company-More-Competitive.html Podcasts Thu, 04 Feb 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Make-My-Company-More-Competitive.html no Reviews the primary benefits of adapting lean, especially its impact on employee engagement and the resulting advantages. Reviews the primary benefits of adapting lean, especially its impact on employee engagement and the resulting advantages. It is through an unrelenting focus on driving higher levels of employee engagement (the heart of Lean) that Lean work processes (aka The Toyota Production System) become strongly embedded in the culture of the company and, as a result, drive very significant and sustained increases in both productivity and profitability. George Friesen 14:05 Toyota Production System, Lean manufacturing, engaged employees, NUMMI, productivity, profitability, Lean impact, Lean leadership wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Make-My-Company-More-Competitive.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100208-Make-My-Company-More-Competitive.mp3 Many Lean implementation efforts fail and their failure can be traced to three primary factors: First, the leadership team starts the implementation of Lean without an inspirational purpose. Second, the leadership team doesn't really understand what Lean is. Third, the leadership team isn't prepared for some of the significant ways in which their jobs must change as they implement Lean. It is better not to start the implementation of Lean processes if the organization's management team doesn't go in with a total commitment to all that Lean encompasses.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/KsicL0xT6g0" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/KsicL0xT6g0/Why-Not-Implement-Lean.html Podcasts Fri, 29 Jan 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Why-Not-Implement-Lean.html no Discusses the importance of management commitment to the process and the major ways in which lean effects the jobs of all members of the management team. Many Lean implementation efforts fail and their failure can be traced to three primary factors: First, the leadership team starts the implementation of Lean without an inspirational purpose. Second, the leadership team doesn't really understand what Lean is. Third, the leadership team isn't prepared for some of the significant ways in which their jobs must change as they implement Lean. It is better not to start the implementation of Lean processes if the organization's management team doesn't go in with a total commitment to all that Lean encompasses. George Friesen 14:27 Toyota, Lean, manufacturing, Henry Ford, failures, NUMMI, leadership, line workers wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Why-Not-Implement-Lean.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100201-Why-Not-Implement-Lean.mp3 Over 65% of attempts to implement Lean manufacturing fail and they typically fail because the organizations leaders fail to recognize that Lean manufacturing is about beliefs much more than it is about tools. The two key beliefs upon which Lean depends are that: 1) all work processes are imperfect, and 2) the best way to improve work processes is to tap the knowledge and creativity of line workers. This podcast examines the operational implications of these beliefs.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/RszZ2_FDqN4" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/RszZ2_FDqN4/Beliefs-That-Make-Lean-Succeed.html Podcasts Fri, 22 Jan 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Beliefs-That-Make-Lean-Succeed.html no Relates Henry Ford's theories for creating a fully engaged work force and how Toyota successfully practices them when others find it difficult. Over 65% of attempts to implement Lean manufacturing fail and they typically fail because the organizations leaders fail to recognize that Lean manufacturing is about beliefs much more than it is about tools. The two key beliefs upon which Lean depends are that: 1) all work processes are imperfect, and 2) the best way to improve work processes is to tap the knowledge and creativity of line workers. This podcast examines the operational implications of these beliefs. George Friesen 11:09 Lean manufacturing, Toyota, Georgetown, Fujio Chou, Lean Leadership Certificate wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Beliefs-That-Make-Lean-Succeed.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100125-Make-Lean-Succeed.mp3 In 1950, Eiji Toyoda took a team of managers on a 12-week tour of US automotive plants to learn how to improve Toyota's production processes. What he saw didn't impress him. However, he read two books written by Henry Ford in the 1920s, "My Life and Work," published in 1923, and "Today and Tomorrow," in 1926. In these books, Toyoda found ideas about the nature of work and workers which his company would expertly and diligently apply and, in the process, trigger an industrial revolution. This podcast reviews these revolutionary ideas, developed by an individual who can rightly be called the Father of Lean Manufacturing, Henry Ford.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/AKFIspDNJqQ" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/AKFIspDNJqQ/Ford-The-Father-Of-Lean.html Podcasts Fri, 15 Jan 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Ford-The-Father-Of-Lean.html no Considers how Toyota has successfully implemented Ford's beliefs about the nature of work and workers. In 1950, Eiji Toyoda took a team of managers on a 12-week tour of US automotive plants to learn how to improve Toyota's production processes. What he saw didn't impress him. However, he read two books written by Henry Ford in the 1920s, "My Life and Work," published in 1923, and "Today and Tomorrow," in 1926. In these books, Toyoda found ideas about the nature of work and workers which his company would expertly and diligently apply and, in the process, trigger an industrial revolution. This podcast reviews these revolutionary ideas, developed by an individual who can rightly be called the Father of Lean Manufacturing, Henry Ford. George Friesen 11:59 lean manufacturing, Toyota, Henry Ford, Eiji Toyoda, Fujio Chou, Highland Park, Camry, Georgetown wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Ford-The-Father-Of-Lean.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100118-Ford-The-Father-Of-Lean.mp3 This podcast is the first in a series of six, all focused on ways to ensure that Lean work processes stick. All too often, the impact of Lean work processes is very transient, with the process improvements they brought quickly fading, as old work habits reassert themselves. In fact, studies show that Lean work processes fail at least 65% of the time. But this doesn't have to happen, and this series of Podcasts will provide information that can be used to drive the successful, long term implementation of Lean transformations ... transformations that stick.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/JfAf81y5wMY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/JfAf81y5wMY/What-Is-Lean-Manufacturing.html Podcasts Mon, 11 Jan 2010 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/What-Is-Lean-Manufacturing.html no Discusses the full scope of lean beyond basic tools such as 5S, Value Stream Mapping, Six Sigma and others. This podcast is the first in a series of six, all focused on ways to ensure that Lean work processes stick. All too often, the impact of Lean work processes is very transient, with the process improvements they brought quickly fading, as old work habits reassert themselves. In fact, studies show that Lean work processes fail at least 65% of the time. But this doesn't have to happen, and this series of Podcasts will provide information that can be used to drive the successful, long term implementation of Lean transformations ... transformations that stick. George Friesen 6:31 Lean, Toyota, 5S, NUMMI, New United Motors Corporation, Henry Ford, Jim Womack wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/What-Is-Lean-Manufacturing.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev02-20100111-Lean-Manufacturing-Basics.mp3 In today's business environment, networking is more important than ever. Ten tips on how to be an effective networker are presented in this podcast, chief among them being that networking is about relationships - not using people. Here's how to make sure the right people get to know you. Learn how to set up a network meeting, agenda setting, location, follow up, and more.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/WQHY6iSU_HI" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/WQHY6iSU_HI/Tips-For-Business-Networking.html Podcasts Wed, 23 Dec 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Tips-For-Business-Networking.html no Networking is crucial to personal and business success. Here's how to make sure the right people get to know you. In today's business environment, networking is more important than ever. Ten tips on how to be an effective networker are presented in this podcast, chief among them being that networking is about relationships - not using people. Here's how to make sure the right people get to know you. Learn how to set up a network meeting, agenda setting, location, follow up, and more. Barry Schapiro 16:12 networking, relationships, elevator speech, advice, information, volunteer, LinkedIn, Facebook, MySpace, referral wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Tips-For-Business-Networking.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091228-10-Tips-For-Business-Networking.mp3 Employee stress and burnout imperil individual employees and the health of a business. It's often the best employees that experience burnout first or most severely. Burnout can be prevented by some structural and cultural changes in the workplace. Employees can take responsibility for dealing with their own stress. Several approaches are presented on how to deal with stress and avoid burnout.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/qW_Ik4OBjNE" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/qW_Ik4OBjNE/Preventing-Employee-Burnout.html Podcasts Fri, 18 Dec 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Preventing-Employee-Burnout.html no Stress in the workplace can be hurtful to both employees and organizations. Learn how to deal with stress and avoid burnout in your best employees. Employee stress and burnout imperil individual employees and the health of a business. It's often the best employees that experience burnout first or most severely. Burnout can be prevented by some structural and cultural changes in the workplace. Employees can take responsibility for dealing with their own stress. Several approaches are presented on how to deal with stress and avoid burnout. Barry Schapiro 12:47 burnout, stress, depression, superstars, employee health, cross-training, control, relaxed, job diversity wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Preventing-Employee-Burnout.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091221-Preventing-Employee-Burnout.mp3 Working in teams has become the norm in global business. Teamwork often leads to better solutions and decisions, but not always. Groupthink is a danger when dissent is discouraged in groups. Certain group characteristics may lead to groupthink. There are simple ways of dealing with the risks of groupthink. Here's how to ensure that your team's decisions are well crafted and thoroughly vetted.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/pe-0jnjXWT8" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/pe-0jnjXWT8/Avoiding-Groupthink.html Podcasts Fri, 11 Dec 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/Avoiding-Groupthink.html no When everyone agrees without thinking carefully about decisions, it can be a recipe for disaster. Here's how to ensure that your team's decisions are well crafted and thoroughly vetted. Working in teams has become the norm in global business. Teamwork often leads to better solutions and decisions, but not always. Groupthink is a danger when dissent is discouraged in groups. Certain group characteristics may lead to groupthink. There are simple ways of dealing with the risks of groupthink. Here's how to ensure that your team's decisions are well crafted and thoroughly vetted. Barry Schapiro 9:40 groupthink, decisions, Janis, cohesive, conflict, diversity, homogeneous, stereotyping, mind guarding, pressure wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/Avoiding-Groupthink.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091214-Avoiding-Groupthink.mp3 How can we make meetings more productive, and how can we decide whether a meeting is even necessary? When meetings really are necessary, consider the use of new technologies to save time and money. When you hold a meeting it should be as productive as possible. One of the simplest (and still the most effective) ways of ensuring meeting productivity is presented. Learn how to keep meetings moving and make something good happen.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/_5sFyxTp2Pk" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/_5sFyxTp2Pk/more-productive-meetings.html Podcasts Fri, 04 Dec 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/more-productive-meetings.html no If you have to meet, here's how to keep the meeting moving and make something good happen. How can we make meetings more productive, and how can we decide whether a meeting is even necessary? When meetings really are necessary, consider the use of new technologies to save time and money. When you hold a meeting it should be as productive as possible. One of the simplest (and still the most effective) ways of ensuring meeting productivity is presented. Learn how to keep meetings moving and make something good happen. Barry Schapiro 7:50 meetings, face time, sharing, productive, agenda, communication, video, groundrules, facilitator wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/more-productive-meetings.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091207-Making-Meetings-More-Productive.mp3 Teamwork doesn't happen automatically when you put a bunch of people in the same room. Teams go through four stages of development, each stage having its own characteristics and outcomes. We can learn how to accelerate team development to get to the highest performing stage quicker. A useful tool for accelerating team development is provided along with other characteristics that help a team be productive.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/IgZ-8NMnvPk" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/IgZ-8NMnvPk/making-teamwork-happen.html Podcasts Wed, 25 Nov 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/making-teamwork-happen.html no Just putting a bunch of folks in a room together doesn't make a team. Here's how to get them steaming full speed ahead. Teamwork doesn't happen automatically when you put a bunch of people in the same room. Teams go through four stages of development, each stage having its own characteristics and outcomes. We can learn how to accelerate team development to get to the highest performing stage quicker. A useful tool for accelerating team development is provided along with other characteristics that help a team be productive. Barry Schapiro 9:40 teams, teamwork, storming, norming, performing, accountability, charter, productivity, communication, groundrules, diversity, leadership wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/making-teamwork-happen.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091130-Making-Teamwork-Happen.mp3 Everyone brings personal needs to the workplace, and business leaders ignore these needs at the peril of the business' well-being. These needs are outlined in this podcast. Meeting people's personal needs often helps the practical business needs to be met. You can meet people's personal needs by changing the way you communicate with them - and in some cases, not much of a change is needed.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/pZ3sQEatMVY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/pZ3sQEatMVY/business-is-personal.html Podcasts Fri, 20 Nov 2009 10:00:00 -0600 http://www.stlcc.edu/Podcasts/business-training/business-is-personal.html no As long as you do business with people, you need to deal with their personal needs. Business is business? It's always personal! Everyone brings personal needs to the workplace, and business leaders ignore these needs at the peril of the business' well-being. These needs are outlined in this podcast. Meeting people's personal needs often helps the practical business needs to be met. You can meet people's personal needs by changing the way you communicate with them - and in some cases, not much of a change is needed. Barry Schapiro 11:58 personal, needs, role, conflict, value, respect, listening, empathy, involvement, support, thoughts, feelings wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/Podcasts/business-training/business-is-personal.htmlhttp://www.stlcc.edu/Podcasts/business-training/ProDev01-20091123-Business-Is-Personal.mp3 Today's workplace has as many as four generations working together. The four generations in the workplace are defined. Each generation is defined not so much by age as by common experiences and key events. Workplaces are experiencing tension among the generations and people have to learn how to work and play well with each other. Generational diversity will affect not only recruitment, management, and retention of employees, but strategic planning as well.<img src="http://feeds.feedburner.com/~r/STLCC-CBIL-ProDev/~4/wC72oz1CfyY" height="1" width="1"/> http://feeds.stlcc.edu/~r/STLCC-CBIL-ProDev/~3/wC72oz1CfyY/generational-diversity.html Podcasts Sat, 14 Nov 2009 18:00:00 -0600 http://www.stlcc.edu/podcasts/business-training/generational-diversity.html no There are up to four generations in today's workplace. Can't we all just get along? Today's workplace has as many as four generations working together. The four generations in the workplace are defined. Each generation is defined not so much by age as by common experiences and key events. Workplaces are experiencing tension among the generations and people have to learn how to work and play well with each other. Generational diversity will affect not only recruitment, management, and retention of employees, but strategic planning as well. Barry Schapiro 15:39 generations, diversity, workplace, conflict, traditionalists, boomers, X-generation, millennials, tension, values wcd-podcasts@stlcc.edu (Workforce & Community Development)http://www.stlcc.edu/podcasts/business-training/generational-diversity.htmlhttp://www.stlcc.edu/podcasts/business-training/ProDev01-20091116-Generational-Diversity.mp3 Workforce & Community DevelopmentnonadultInformation you can use today in your business and employment.